Your Bank of Cardiff Accounts
If you suspect that you're the victim of fraud, please report it immediately using the following guidelines:
Suspicious email and online fraud
If you receive a suspcious email that uses Bank of Cardiff's name, please forward it to our anti-phishing department immediately.
There have been recent attempts by overseas scam artists trying to obtain personal information and money by using Bank of Cardiff's name. These emails state that the email recipient is the winner of a foreign lottery and they must wire money or send personal information in order to collect their winnings. This is a scam. We are not the custodians for any lotteries. Please report all such emails to our anti-phishing department using the steps below.
- If you use an e-mail client, create a new e-mail to email@example.com.
- Drag and drop the phishing email from your inbox onto this new email message.
- Do not simply forward the email if you can help it, as this approach loses critical information and makes it much more difficult to process. If you access your email through a web interface, forwarding is the only solution.
Please report all other suspicious emails to us at firstname.lastname@example.org.
Lost or stolen credit card
Report your lost or stolen credit card immediately. Call us toll-free at 1-877-881-6018. Our credit card customer service center is open 24 hours a day, 7 days a week.
We'll cancel your card and issue a replacement immediately. You won't be liable for any unauthorized purchases or withdrawals from your account when you notify us promptly.
Lost or stolen debit card or gift card
Report your lost or stolen debit card or gift card immediately. Call us toll-free at 1-866-496-6183. Our debit/gift card customer service center is open 24 hours a day, 7 days a week.
Suspected identity theft
If you suspect you might be a victim of identity theft, contact the three major credit bureaus listed below to place a fraud alert on your credit file. You also can order a credit report to identify any unauthorized activity.