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Fraud Prevention and Alert

If you suspect that any of your Bank of Cardiff accounts have been accessed online by someone other than you, you need to tell us straight away.

Your Bank of Cardiff Accounts

If you suspect that you're the victim of fraud, please report it immediately using the following guidelines:

Suspicious email and online fraud

If you receive a suspcious email that uses Bank of Cardiff's name, please forward it to our anti-phishing department immediately.


There have been recent attempts by overseas scam artists trying to obtain personal information and money by using Bank of Cardiff's name. These emails state that the email recipient is the winner of a foreign lottery and they must wire money or send personal information in order to collect their winnings. This is a scam. We are not the custodians for any lotteries. Please report all such emails to our anti-phishing department using the steps below.

  1. If you use an e-mail client, create a new e-mail to
  2. Drag and drop the phishing email from your inbox onto this new email message.
  3. Do not simply forward the email if you can help it, as this approach loses critical information and makes it much more difficult to process. If you access your email through a web interface, forwarding is the only solution.

Please report all other suspicious emails to us at

Lost or stolen credit card

Report your lost or stolen credit card immediately. Call us toll-free at 1-877-881-6018. Our credit card customer service center is open 24 hours a day, 7 days a week.

We'll cancel your card and issue a replacement immediately. You won't be liable for any unauthorized purchases or withdrawals from your account when you notify us promptly.

Lost or stolen debit card or gift card

Report your lost or stolen debit card or gift card immediately. Call us toll-free at 1-866-496-6183. Our debit/gift card customer service center is open 24 hours a day, 7 days a week.

Suspected identity theft

If you suspect you might be a victim of identity theft, contact the three major credit bureaus listed below to place a fraud alert on your credit file. You also can order a credit report to identify any unauthorized activity.

Bank of Cardiff Privacy Policy

Protecting the privacy of your accounts is a top priority at Bank of Cardiff. Please review our Privacy Policy to see how we take steps to protect your privacy.